Our typical work hours are 8:00AM-6:00PM (Eastern time zone), Monday through Friday. I’ll try to respond to inquiries after hours, but can’t promise. I also try very hard to take the weekends off, but if I really need to be working, I do.
Due to current travel plans, production/shipping for all products will be on hold/delayed during the following dates:
- October 20-31 (Traveling up the east coast)
Thank you all for understanding!!
We work very hard to have a typical turn-around time of 7-10 working days for all of our products, and try VERY hard to meet or exceed this timeframe. This is from the time of a secured order (payment received and design is known) to the time of shipping; however, since we typically need to have a proof approved by each client, this can cause delays outside of our control.
We also have a production impact from the volume of orders received, which can significantly increase the turn-around time.
We ship all products via USPS or UPS from central Florida, and the shipping time varies depending on the destination. We’re located north of the Tampa Bay area.
When we ship your order, we will provide tracking information and the expected delivery date provided to us by the shipping company (USPS or UPS).
If a product arrives damaged, please be sure to take a photo of the box and the shipping label (including the tracking number), as well as a photo of the damaged product so we can file an insurance claim with the carrier. We will do everything possible to re-make the product and send it to you immediately, and we’ll handle the claim with the carrier.
Sometimes mistakes happen with a product we make & ship. It doesn’t happen often, because we work hard to make sure everything is correct; however, when something is wrong with the order you receive, please reach out to us via email, text or phone so we can discuss the issue and correct it.
When you place your order, our system will automatically generate an email to you with order & payment confirmation. If it doesn’t come to your “Inbox”, please check your “Junk/Spam” folder.
Also, please note that whatever email address you use when placing your order, that’s the same as we’ll use for all further communications.
The next communication from us will be when we’ve generated your proof. The subject line will contain “(Product, i.e., Ship Wheel) Proof – Please Respond”. If we don’t receive a response within a couple days, we’ll send a text to the phone number you provide when ordering.
The final communication from us will be when your order has shipped! It will contain your order date, order #, ship date, tracking info and estimated delivery.
Anyone requesting a Military Discount would need to provide proof (ID card, etc). To qualify, the name on the order must match the name on the ID card.
All products produced by Laser Gifts by Barb, LLC are made of standard materials, including wood, acrylic, leather, stainless steel, glass, etc.
The Purchaser/Receiver of any product produced by Laser Gifts by Barb, LLC assumes any liability for damages caused by these products, and Laser Gifts by Barb LLC will be held harmless.
Under no circumstances will financial reimbursement be made for any product that fails to withstand any environment outside of the intended use for any product, which is purely decorative.