Business Hours
Our typical work hours are 8:00AM-6:00PM (Eastern time zone), Monday through Friday. I’ll try to respond to inquiries after hours, but can’t promise. I also try very hard to take the weekends off, but if I really need to be working, I do.
We are a small business and just like you, we need to enjoy some #selfcare. Below is a heads-up of our vacation schedule. The following dates are impacted for production & shipping:
- Oct 14-30: Traveling to see family in Virginia and Carolinas
- Dec 28-Jan 5: New Year’s Caribbean Cruise!!
- April 12-20: Cruise to Panama Canal
Thank you all for understanding!!
Production/Shipping
We work very hard to have a typical turn-around time of 7-10 working days for all of our products, and try VERY hard to meet or exceed this timeframe. This is from the time of a secured order (payment received and design is known) to the time of shipping; however, since we typically need to have a proof approved by each client, this can cause delays outside of our control.
We also have a production impact from the volume of orders received, which can significantly increase the turn-around time.
We ship all products via USPS or UPS from central Florida, and the shipping time varies depending on the destination. We’re located north of the Gainesville, FL area.
When we ship your order, we will provide tracking information and the expected delivery date provided to us by the shipping company (USPS or UPS).
If a product arrives damaged, please be sure to take a photo of the box and the shipping label (including the tracking number), as well as a photo of the damaged product so we can file an insurance claim with the carrier. We will do everything possible to re-make the product and send it to you immediately, and we’ll handle the claim with the carrier.
Sometimes mistakes happen with a product we make & ship. It doesn’t happen often, because we work hard to make sure everything is correct; however, when something is wrong with the order you receive, please reach out to us via email, text or phone so we can discuss the issue and correct it.
Communications
– When you place your order, our system will *automatically* generate an email to you with order, shipping & payment confirmation. If it doesn’t come to your “Inbox”, please check your “Junk/Spam” folder. When you review this email, please confirm that you’ve provided the correct shipping info.
- – Whatever email address you use when placing your order, that’s the same as we’ll use for all further communications. (please make sure it is correct!)
- – Please be sure to “white list” our email address (lasergiftsbybarb@gmail.com) for your own email system. This basically means adding a contact for Laser Gifts so our emails don’t end up in your junk or spam folder. (https://clean.email/blog/email-security/how-to-whitelist-an-email)
– The second communication from us will be when we’ve generated your proof (not necessary on Cruise Board orders). The subject line will contain “(Product) Proof – Please Respond”. If we don’t receive a response within a couple days, we’ll send a text to the phone number you provided when ordering. If we receive no response after 10 days, we’ll make the product with the information you originally supplied.
– The final communication for your order from us will be when your order has shipped! It will contain your order date, order #, ship date, tracking info and estimated delivery.
Military Discounts
Anyone requesting a Military Discount would need to provide proof (ID card, etc). To qualify, the name on the order must match the name on the ID card.
Tutorial video for adding more Cruise Boards to your Ship Wheel:
How to open and close a jump ring the right way
Disclaimer
All products produced by Laser Gifts by Barb, LLC are made of standard materials, including wood, acrylic, leather, stainless steel, glass, etc.
The Purchaser/Receiver of any product produced by Laser Gifts by Barb, LLC assumes any liability for damages caused by these products, and Laser Gifts by Barb LLC will be held harmless.
Under no circumstances will financial reimbursement be made for any product that fails to withstand any environment outside of the intended use for any product, which is purely decorativ